Frequently Asked Questions

Great question! We’ve created a detailed sizing chart to help you find the perfect fit for your furry Royale. Just head over to our Size chart (http://thehausroyale.com/pages/size-chart) for step-by-step measuring tips and guidance.

Yes! Our necklaces are thoughtfully designed with your pet’s comfort and safety in mind. They are lightweight, non-restrictive, and crafted using premium, pet-safe materials that are gentle on your furry friend. These necklaces are intended for decorative use only—not as collars or for attaching leashes or restraints. Each piece is meticulously handcrafted and designed to be worn under supervision to ensure your pet’s safety. Since every pet is unique, we recommend monitoring your pet while wearing the necklace to ensure they remain comfortable at all times.

Cleaning is easy! Simply wipe the necklace gently with a soft cloth. Avoid using harsh chemicals or soaking it in water, as that could damage the materials. Treat it like the royal gem it is, and it will stay dazzling for every occasion.

You can find all of our policy links at the bottom of the page in the footer of our website. If you have any questions, feel free to reach out to us at emailus@thehausroyale.com!

Our processing time is 7–10 business days after purchase. Once your order ships, you’ll receive a confirmation email with tracking details.

Yes, shipping is charged separately and calculated at checkout based on your location and order.

Yes! We proudly ship worldwide so pets everywhere can enjoy The Haus Royale. International shipping rates and delivery times vary by destination and will be calculated at checkout.

If you need to update your address, contact us within 24 hours of placing your order at emailus@thehausroyale.com. We’ll do our best to accommodate!