Frequently Asked Questions

Find answers to common questions about The Haus Royale’s luxury pet accessories, shipping, returns, sizing, and more—handcrafted with love in New York.

How do I choose the right size?

Great question! We’ve created a detailed sizing chart to help you find the perfect fit for your furry Royale. Just head over to our Size chart (http://thehausroyale.com/pages/size-chart) for step-by-step measuring tips and guidance.

Is the necklace safe for pets?

Yes! Our necklaces are thoughtfully designed with your pet’s comfort and safety in mind. They are lightweight, non-restrictive, and crafted using premium, pet-safe materials that are gentle on your furry friend. These necklaces are intended for decorative use only—not as collars or for attaching leashes or restraints. Each piece is meticulously handcrafted and designed to be worn under supervision to ensure your pet’s safety. Since every pet is unique, we recommend monitoring your pet while wearing the necklace to ensure they remain comfortable at all times.

How do I clean it?

Cleaning is easy! Simply wipe the necklace gently with a soft cloth. Avoid using harsh chemicals or soaking it in water, as that could damage the materials. Treat it like the royal gem it is, and it will stay dazzling for every occasion.

What are your policies?

You can find all of our policy links at the bottom of the page in the footer of our website. If you have any questions, feel free to reach out to us at emailus@thehausroyale.com!

How long does shipping take?

Our processing time is 7–10 business days after purchase. Once your order ships, you’ll receive a confirmation email with tracking details.

Do you charge for shipping?

Yes, shipping is charged separately and calculated at checkout based on your location and order.

Do you ship internationally?

Yes! We proudly ship worldwide so pets everywhere can enjoy The Haus Royale. International shipping rates and delivery times vary by destination and will be calculated at checkout.

Can I change my shipping address after placing an order?

If you need to update your address, contact us within 24 hours of placing your order at emailus@thehausroyale.com. We’ll do our best to accommodate!

Are your Pop Mart collectibles authentic?

Yes! Every Pop Mart item we sell is 100% authentic and sourced directly from official Pop Mart shop or TikTok live.

Do you sell duplicates or opened boxes?

We primarily sell new, unopened blind boxes unless stated otherwise in the product description. If an item is opened, it will be clearly labeled as “opened for verification.

How do you package collectibles for shipping?

We pack all collectibles with care using protective materials to keep them safe during transit. Blind boxes remain sealed unless otherwise noted.

Couldn't find your answer?

We’re here to help! Contact The Haus Royale for personalized support—we’re happy to assist with any questions about your order, products, or anything else.

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